Data Archive (Beta)

The Data Archive feature allows you to retrieve historical data that has exceeded the retention period of the contracted near-realtime model — that is, recent data kept for fast access (hot data) — which can be important for audits and troubleshooting.

NOTE

This is a feature in beta version. Beta features may have changes before being officially released.

Activation and Usage Limitations

The Data Archive feature is activated according to your contract plan.

IMPORTANT

• Data will begin to be archived only after the feature is activated for your environment.
• It is not possible to archive data generated before the activation.
• All data generated in the environment is archived.
  • There is currently no option to filter which data will be included in the archiving process.
  • The stored volume follows the limits defined in your contracted plan (see the storage item below).

Observe the following usage limits:

• Request Limit: Only 1 data recovery request is allowed at a time for the entire environment. You must wait for the current request to finish before starting a new one.
• Monthly Limit: Up to 5 requests that result in a successful download are allowed per month for your environment.
• Search Window: The time range for each search is, at most, 12 hours.
• Storage: The stored volume follows the contracted limit. When this limit is reached, the oldest data is automatically removed (always the oldest day or days) to free space for new data.

To activate the Data Archive feature, contact us to check the activation conditions in your plan or open a ticket following the procedure below.

Requesting Data Retrieval

You can request the retrieval of historical data through the Analytics interface. Data retrieval is an asynchronous process with a return time of up to 48 hours.

To request data retrieval:

NOTE

If there is already a retrieval in progress for your environment, the button to create a new request (+ NEW DATA RETRIEVAL) will be blocked.

Monitoring and Downloading the File

After the request is processed, the generated data file is made available for download.

• Who can download: Only the user who made the request can download the generated file.
• Expiration: The download of the generated file can be done within 2 days. After this period, the file will no longer be accessible and a new request will be necessary.

To download the generated file:

Request Statuses:

• REFUSED: The request was refused.
• IN PROGRESS: Initial state of every request. It indicates that it is in progress and the file has not yet been generated.
• COMPLETED: The request has been completed and the file is available for download.
• EXPIRED: The period for downloading the file has expired.

Example of the Generated File

The file generated after retrieval is a compressed file that contains API call records in JSON format.

See a simplified example of the data structure contained in the file:

NOTE

The example above has been reduced for easier reading. In real files, some fields may contain more extensive information.