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Deactivation due to inactivity

Deactivation due to inactivity

Understanding the process of user deactivated due to inactivity

IMPORTANT

The deactivation process due to inactivity is automatic and cannot be changed.

Users who remain inactive for 90 consecutive days will be automatically deactivated by the system.

This rule applies to all users, including those using federated login.

This measure is designed to strengthen the security of access to your Sensedia Platform products and is applied systematically.

TIP
Recommended best practice
It is recommended that you have more than one user with the Super Admin role in your environment to ensure privilege redundancy and prevent administrative unavailability in case of automatic deactivation.

Inactivity rules

The system operates based on the following scenarios:

Scenario	Inactivity period before automatic deactivation
Active user	90 days
Newly created user without activation	2 days
Newly created user who activated and changed the temporary password but did not log in	2 days
User reactivated via password reset but did not log in after the procedure	2 days

The deactivation event will be recorded in Audit Logs.
The user responsible for the action will be identified as SYSTEM.

Reactivating an inactive user

If a deactivated user needs to start using Sensedia Platform again, follow the steps below:

Follow the activation procedures or request it from your administrator or a user with permission to create and edit users.

Reactivation behavior varies depending on the user's authentication type:

Local user: a password reset link will be sent to the registered email address. The account will be reactivated only after the user completes the process started by clicking the link received by email. The link is valid for 48 hours.
Federated login user: when clicking Activate User, the user will be reactivated immediately, without a password reset email being sent.

After the process is complete, the user will be reactivated with the same permissions they had before.

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