---
title: Actions
description: Step for configuring notification delivery channels
documentId: creating-platform-actions
locale: en-US
---
The **ACTIONS** step covers the notification delivery channels:
- [E-mail](#e-mail)
- [Slack](#slack)
- [Microsoft Teams](#microsoft-teams)
- [Webhook](#webhook)
- [WhatsApp](#whatsapp)
To add and configure an action, click on .
You must configure at least one action to save/create the alert.
## E-mail
When this action is configured, a notification email is sent whenever the alert is triggered.
To add receivers, enter the email address in the **E-mails** field within the **RECEIVERS** section.
You can add as many addresses as you want, typing them individually or entering multiple emails at once, separated by commas.
> Once a receiver is added to the field above, they will receive an email like the one below to authorize notification delivery.
> To confirm, click the **YES, I WANT TO SEE EVERYTHING!** button.
> The confirmation link in the email is valid for 24 hours after sending.
>
>
>
>If a receiver has not confirmed their subscription, their email address will be highlighted in yellow on the [alert editing screen](/docs/flexible-actions/platform-events#editing-alerts).
>
>You can send a new confirmation email by clicking the icon next to the email list (), as shown below:
>
>
In the **ADD CUSTOM MESSAGE** section, you can add a personalized message to be sent with the notification.
To do this, enable the button and enter the message in the editing field that opens, as shown below:
You can write the message in plain text or HTML format.
After clicking **SAVE**, you will return to the actions board, and now the E-mail action will display icons for:
- Viewing details 
- Editing 
- Deleting 
Clicking  will show the configured information:
Now you can configure another action or save the alert, proceeding to the **REVIEW** step.
## Slack
When this action is configured, a notification is sent to a Slack channel whenever the alert is triggered.
First, select the Slack workspace to use.
If you have not added a workspace on the [Integrations](/docs/flexible-actions/integrations) screen, you can do so by clicking the **+ ADD WORKSPACE** button. The process is the same.
After choosing the workspace, the **Channel** field will open for channel selection, as shown below:
By default, only **public channels** are displayed, but you can also add a **private channel**. Read about this configuration [here](/docs/flexible-actions/slack#sending-notifications-for-private-channels).
You can select only one channel per alert.
In the **ADD CUSTOM MESSAGE** section, you can add a personalized message to be sent with the notification.
To do this, enable the button and enter the message in the editing field that opens, as shown in the image above.
You can write the message in plain text or using Slack's supported formatting.
Read more in the [Slack documentation](https://slack.com/intl/en/help/articles/202288908-Formatar-mensagens).
After clicking **SAVE**, you will return to the actions board, and now the Slack action will display icons for:
- Viewing details 
- Editing 
- Deleting 
Clicking  will show the configured information:
If you wish, you can send a test message to the configured channel by clicking **SEND TEST MESSAGE**.
Now you can configure another action or save the alert, proceeding to the **REVIEW** step.
## Microsoft Teams
You can also receive **Flexible Actions** notifications via **Microsoft Teams**.
This integration uses incoming Webhooks.
For more information on creating an incoming Webhook and adding it to a Teams channel, see the [Microsoft Teams documentation](https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook).
Microsoft Teams documentation on creating an incoming Webhook
When creating or editing alerts and events in the **ACTIONS** step, there is an action where you can configure your **Microsoft Teams** credentials. It contains the following fields:
- In the **Incoming Webhook URL** field, use the URL received from **Microsoft Teams** when creating your incoming Webhook.
- By enabling the **ADD CUSTOM MESSAGE** button, you can add a personalized message for the **Teams** channel. Otherwise, you will receive an automatic message from **Flexible Actions**.
After clicking **SAVE**, you will return to the actions board, and now the Teams action will display icons for:
- Viewing details 
- Editing 
- Deleting 
Clicking  will show the configured information:
Now you can configure another action or save the alert, proceeding to the **REVIEW** step.
## Webhook
If a client does not use any of the notification channels above, it is also possible to receive metric alerts directly at an internal endpoint for custom processing.
When you configure a **Webhook** action, **Flexible Actions** sends an HTTP POST request to the endpoint you specify whenever the alert is triggered.
This allows you to trigger a specific API from **Flexible Actions** monitoring.
The request payload will include the monitored alert parameters and the additional message, if you include one.
- **ENDPOINT**: enter the endpoint in the **Url** field.
- **AUTHENTICATION**: optional section to set credentials that **Flexible Actions** should include in the request. Each credential consists of a **client ID**, optionally a **client secret**, and specifies where they will be sent in the request (header or query param). All registered credentials are listed on the [Integrations](/docs/flexible-actions/integrations) screen, and you can select an existing credential in the **Credential** field. If you have not registered the credential you want to use on the **Integrations** screen, you can do so by clicking the **+ NEW CREDENTIAL** button.
The steps are the same.
In the **ADD CUSTOM MESSAGE** section, you can add a personalized message to be included in the request.
To do this, enable the button and enter the message in the editing field that opens, as shown below:
The message will be included in the request payload, identified by "customMessage".
After clicking **SAVE**, you will return to the actions board, and now the Webhook action will display icons for:
- Viewing details 
- Editing 
- Deleting 
Clicking  will show the configured information:
You can view the JSON schema and a sample payload to be sent by clicking the **VIEW SAMPLE** button.
Now you can configure another action or save the alert, proceeding to the **REVIEW** step.
## WhatsApp
You can also receive **Flexible Actions** notifications via **WhatsApp**.
To activate a phone number, it must be previously registered in the system.
For more information on adding contacts, visit the [Phone Catalog](/docs/flexible-actions/phone-catalog#how-to-add-a-new-phone-number)
To add new contacts to receive alerts, enter the contact name in the **Contact Name** field within the **RECEIVERS** section.
You can add as many contacts as you want.
Enter them individually or add them from the contact list that appears as you type.
It is possible to link an **inactive** number to the alert.
However, the number will not receive test messages or alerts via **WhatsApp** until it is **active**.
You can remove a number from the list by clicking the **x** button next to the contact name.
To add a new number, use the **Contact Name** field.
After adding or editing your contacts, the next step is to send a test message. This confirms if the contact is able to receive notifications.
To do this, click the **SEND TEST MESSAGE** button to send the test message.
After clicking **SAVE**, you will return to the actions board, and now the **WhatsApp** action will display icons for:
- Viewing details 
- Editing 
- Deleting 
Clicking  will show the configured information:
Now you can configure another action or save the alert, proceeding to the **REVIEW** step.