Inactivity Deactivation

Automatic deactivation of inactive users

The deactivation process due to inactivity is automatic and cannot be changed.

Users who remain inactive for 90 consecutive days will be automatically deactivated by the system.

This measure is designed to strengthen the security of access to your Sensedia Platform products and is applied systematically.

Inactivity rules

  • The system operates based on the following scenarios:

    Scenario Inactivity period before automatic deactivation

    Active user

    90 days

    Newly created user without activation

    2 days

    Newly created user who activated and changed the temporary password but did not log in

    2 days

    User reactivated via password reset but did not log in after the procedure

    2 days

  • The deactivation event will be recorded in the Audit Logs.

  • The user responsible for the action will be identified as SYSTEM.

Reactivating an inactive user

If a deactivated user needs to access the Sensedia Platform again:

  1. Request reactivation from your Sensedia Platform administrator who has permission to create and edit users.

  2. After reactivation, reset the password using the "Forgot my password" feature.

  3. The user will be reactivated with the same permissions previously assigned.

Recommended best practice

It is recommended that you have more than one user with the Super Admin role in your environment to ensure privilege redundancy and prevent administrative unavailability in case of automatic deactivation.
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